Optimizing IT monitoring in the health sector

September 15, 2025

Optimizing IT Monitoring

Objectives

  • Get proactive alerts to prevent incidents before they become critical.

  • Reduce notification noise to receive only essential alerts.

  • Adapt monitoring to a changing environment with more remote work and less on-site infrastructure.

Technologies

The Challenge

A healthcare organization faced a critical challenge: improving the management of its IT monitoring system, a key element in ensuring smooth operations, while carefully preparing for a strategic migration to the cloud.

The solution

We helped this organization enhance its monitoring system with blësk by refining alerts to deliver only relevant notifications. Our proactive approach included regular follow-ups and exploring integration with a ticketing system to streamline incident management and improve efficiency.

Results

  • Better visibility into incidents before they become issues.
  • A reduction in unnecessary alerts to focus on critical events.
  • Responsive service with quick resolution of requests, in less than 24 hours.

“The service is excellent, and I know I can contact the Prival team at any time. They respond quickly and help me improve our monitoring system.”

IT Operations Manager

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